Ajai Karthikeyan is Invictus

Greeting to all you wonderful people who find the time to read my haphazardly updated blog – As usual I promise to improve this but with a brain like mine that keeps me thinking of all sorts of new projects, it is difficult to put a pace to literary creativity. And then there is the writer’s block – Case in point, I have been writing a book for the past 3 or so years and am no where near finishing it. It is 30% longer than the entire Lord of the Rings trilogy COMBINED!

Anyways, on to the reason for this post. As many of you know, I recently purchased a Macbook and from recent tweets, that I will be getting it replaced with the newer and better Pro. Here is the story behind it. I bought myself a Macbook with the student discount a day before they started giving a free iPod Touch with all macs for students.

I tried to get the freebie but the GT bookstore was not working with me and I let it slide. The real deal for me came on Monday while I was keeping an I on #WWDC. Not a Mac Fanboi – Long rant on why I am not will be my next post – but I will say that 4gigs of RAM and the built in battery is what I need being a crazy multitasker who never shuts down the laptop. I will probably use up the 5 year no deaths battery in 2.

Well, this was how my adventure began with customer service sometime late Monday (I had gotten off a little early from work that due to brain not being in optimal coding mode (caffeine) – Blame Kate and the weekend fun for that – Karaoke and 3 movies might have been too much). After preparing my repertoire of curse words to use at customer support ( I have found that incompetent buffoons seems to be the best fixer at Dell) and past Customer Dis-service fiascos. I would say that my first shock was the rep providing me with his phone number and extension in case we get disconnected or I have further issues after the call. A great first impression and the part of my mind that told me to social engineer my way through this convinced me to switch tactics here (I couldn’t play an angry card with such a nice guy).

The second prop to Apple will be that they only transfered me to someone else after finding out that what the problem was and the right person to handle it. This was great cause Dell usually ends up transferring me to approximately 17 people on average (I start swearing at the 5th or 6th). They guy heard me out and gave a deal I could not refuse.

They have already shipped a brand new, top of the line MacBook Pro 13″ with super-nuclear insides (should be hire tomorrow by 3:00). To make up for the whole iPod Touch fiasco, they are giving me a my AppleCare for free. Which is great cause I don’t need a Touch (would have probably given it to Mansi since she wants one and I don’t). And I need to ship the laptop I have back within a month, so it gives me time to copy all the files onto the new one.

So, over all, I am a happy trooper. Apple has been great so far. Only issue I had was the 1-800-MY-APPLE automatic transfer thingy kept transferring me and then disconnecting me. Bug in system probably but the Human Beings were great. Now I can do all my design work and multimedia stuff without going to a lab since I got hold of CS4 Master Collection.

So long folks. Be back very soon. Sometime tomorrow – I have the post half done, feeling the yawns hit me so I am off.